Please keep your proof of postage and/or return tracking number when shipping back your returns. UTOPIA CREATIONS (d/b/a Simply Greek) is not liable for any return packages that may become lost or stolen in-transit. Please allow 5-7 business days for us to process your return once it is received by our Fulfillment Center.Items being returned must be unused and in original condition (including all paperwork, packaging, accessories),.If SRA is purchased, you will be responsible for covering the shipping costs to return your item(s).You can learn more about Seel Return Assurance here. You may be eligible for a full refund to your original payment method if you purchase Seel Return Assurance. If you do not purchase SRA along with your order, the order is subject to the Standard Return Policy. If you are interested to purchase Seel Return Assurance (‘SRA’) for eligible items in your order, you can learn more about the SRA policy here. If you have any issues with your order or item(s) once received and the order is beyond 10 business days of the delivery date, see our LIMITED WARRANTY.If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it was not packaged correctly, the refund is subject to our assessment of the loss in the item's value. Requesting a replacement will initiate a replacement order that will include the same items as your original order.
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